Refund policy

No Return and No Refund Policy

Thank you for shopping with KANDYGS HANDLOOMS EXPORTS LTD.

We appreciate your business and trust in our products. Please read this policy carefully as it outlines our stance on returns and refunds.

No Returns Accepted:

We regret to inform you that we do not accept any returns on the items sold on our website. This includes but is not limited to all products listed for sale. We encourage our customers to thoroughly review all product details and specifications before making a purchase decision.

No Refunds Issued:

As part of our commitment to providing fair and transparent services, we want to inform you that KANDYGS HANDLOOMS EXPORTS LTD does not offer refunds for any purchases made through our website. All sales are final.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately at marketing@kandygs.lk/ isurinanayakkara@kandygs.lk/ kaushala@kandygs.lk or via WhatsApp (+94 77 343 4446/ +94 70 660 6222) with details and photographic evidence of the issue. We will investigate the matter promptly and provide a suitable resolution, which may include replacement of the item or issuance of a store credit at our discretion.

Cancellation Policy:

Once an order is placed and confirmed, it cannot be cancelled or modified. Please review your order carefully before proceeding to checkout.

Contact Us:

If you have any questions or concerns regarding our No Return and No Refund Policy, please don't hesitate to contact us at marketing@kandygs.lk/ isurinanayakkara@kandygs.lk or kaushala@kandygs.lk and we will be happy to assist you.

Changes to This Policy:

KANDYGS HANDLOOMS EXPORTS LTD reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By continuing to use our website and making purchases, you acknowledge that you have read and understood this policy and agree to abide by its terms.

Thank you for your understanding and cooperation.

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